Troubleshooting and FAQs
Answers to Common Queries about using Slidebank
15 articles
How Do I Rollback a Version When an Update Has Gone Wrong?If your update has gone wrong, or you made a mistake, you can rollback a version to recover where you were before the update.
Why can't I see a folder in my content library?Under some circumstances, a folder that you or others created may seem invisible. Let's explain...
Why doesn't my video play?How Slidebank supports video clips
Are there file size limits?Slidebank will accept files up to 250MB in size
Why can't I see presentations?Why can my colleagues see some files but I can't?
Why can't I see folders in Slidebank?You know folders exist but you can't see them
We use a bespoke font. Will that work with Slidebank?How do I maintain the consistency of our brand?
What happens when a Master Slide is removed from a presentation?What will happen to my Virtual file?
Can I upload multiple files at once?I want to add a lot of content quickly
Can users share logins for Slidebank?e.g. can we have a login called 'Marketing' that everyone shares?
Will Slidebank automatically notify me about changes to slides?How to know when a Master deck changes
Why Can't my Users Download Files?What happened to the Download buttons?
Why are some virtual slides missing?Slides sometimes appear to be missing from a virtual deck
How Do I Find Out Who The Slidebank Administrators Are?How do I contact the site admin?
How can I see a list of files belonging to a User?How to see all the files belonging to a user